On the other hand, if Facebook app remains buggy even after a factory reset, the issue may be beyond your ability to fix. However, this doesn’t truly mean a user can ignore them. any ideas? Solution: Hi Nicky. My phone stopped working around 10pm last night. You also want to know if there are any outages in the area at this time. I will be really great full if anyone can solve this as soon as possible. When I go to check the signal strength under "Menu->Support->Self-Diagnosis->Signal Information" that option is greyed out. My carrier says all my settings are correct. Nothing has worked. Now, if Facebook app works just fine after a factory reset, that’s an indication that there may be a firmware glitch behind, or that a third party app is messing up with it when installed. The tuning or plug n play menu will be greyed out if the source is set to EXT. The first indication I had of no SMS going out occurred after the 7.0 update but that just might be coincidence. If it doesn’t work when you’re using the standard messaging app, that’s probably because your carrier blocks it, does not allow such type of SMS on their network, or the stock messaging app does not support it. Unfortunately the problem still persists. Signal Information: When you check the signal of the current external device, use Signal Information. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages. Press question mark to learn the rest of the keyboard shortcuts. Resolved update: It turned out that I wasn't a such a good reception area I thought I was: With a solid outdoor aerial put high outside my house turned toward the nearest transmitter mast with a signal amplifier adjusted to max I got digital signal and access to "Signal Information" both. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Further, all the Samsung TVs I've used treat RGB as 0-255 when set to normal and 16-235 when set to low. I have done a factory reset, checked into mobile network but the network LTE setting is just shaded and i am unable to change it. Premium SMS are subject to agreements between your wireless carrier and a third party. N. Nhykohlus New member. A coverage map tells me I am in an area with very good reception, but the TV shows "no signal." I would first try disconnect the set from power, then pressing and holding the touch sensitive power button on the set for 10 seconds, plugging back in and trying again. posted 2012-Mar-17, 6:10 pm AEST ref: whrl.pl/Rc7E1E. There’s only so much that you can do for a recurring app problem. Any tips or suggestion you have is appriciated. Try to call T-Mobile so you can process a SIM replacement. I have unistalled & reinstalled the app, cleared data & caches & force stop. After clearing data and cache and rebooting, all the previous settings and messages are still there. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. About 2-3 months ago, the Samsung keyboard app that came with my Samsung Galaxy S7 (MetroPCS carrier rides on T-Mobile network) stopped working. I can’t even factory reset at this point. Of course, they need to be fixed. Press down on the navigation pad on your remote control until Picture Options is highlighted and then select. A possible fix, if your samsung tv displays the message "no signal" when connected with pc via hdmi cable. Once completed, highlight ‘Reboot system now’ and press the Power key. They don’t need to go through your carrier’s SMS and MMS network in order to work. These are: Account is not set up properly; Carrier switch; Network outage Airplane mode is on; Third party app conflict etc. Samsung Galaxy S8+ Questions & Answers. 2: Seeker 10-06-2020 10:38 AM. ! 4. I've tried different antennas, made sure the coax is seated properly, reseting the TV to factory settings several times and checked that the CI-card I got from my provider is still valid. It did this twice and stopped receiving data thing morning. This Guided Path® was written and reviewed by Support.com’s Tech Pro team. Press J to jump to the feed. Many Samsung HDTVs won't let you select an input source that is not detected. i just got a galaxy s7. Relevance. 1 Answer. The problem is occurring 3 or 4 times a day. Kimbo3007. Consider doing a factory reset and observing how Facebook app works without the other apps installed. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’. No access to any apps, screens, etc only this title page. If you are one of the users who encounters a problem with your device, let us know. Go back to External Device Manager>Input Signal Plus: Enable the HDMI port that you are using for your Xbox One X/S (i turned them all on) Exit the Samsung TV settings. The best way to do that is by observing how things work after you install one app. If you state your signal quality was coming and going I would say you were on the edge of maintaining a connection. Also, when I go to Settings and then Broadcast, the Broadcast option is greyed out. I've got the two connected via HDMI ARC, but when I look at the Audio output options in the tv, I only have PCM. Although circumstances may vary, a no signal or cellular data issue can have more or less the same set of potential solutions. In this environment, you don’t have the same options as recovery mode but you can still make the phone boot back normally by manually installing a stock or custom operating system or ROM. Please help.me resolve this issue. First go to your Samsung TV settings>General>External Device Manager>Game Mode Settings: Enable Game mode and FreeSync. Here are a few things – some tips via your website – I have tried but to no avail: I don’t want to do a factory reset. Mar 26, 2018 at 1:07 AM #1 Hey all, thanks in advance for any advice offered. Problem: I bought a Samsung Galaxy J3 in the USA last summer (Model SM-J327T). The app or your carrier’s firmware may be improperly coded, resulting to the bugs you’re experiencing. Authored by: Support.com Tech Pro Team. For reference, here are the steps on how to do a factory reset: Be reminded that factory reset will wipe everything in your phone’s primary storage device. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys. Please share your ZIP Code to find a nearby Best Buy location TheDroidGuy has social network presence as well so you may want to interact with our community in, Facebook app unable to view or select pages, notifications intermittently, Galaxy S7 keyboard not working | Galaxy S7 stuck in Samsung logo screen, How to fix Galaxy S7 no signal or no cellular data issue, Premium SMS not working on stock Samsung Galaxy S7 messaging app, How to fix a Sony Xperia XZ Premium smartphone that is charging very slow [Troubleshooting Guide], Galaxy A5 (2017) keeps rebooting due to Samsung Pass app. Solution: Hi Nikki. Restart the phone and check again if LTE option under Network settings is enabled. There is no Wi-Fi at my house so the phone has been changed to cellular preferred calling. I have sent my Samsung S7 Plus back to Samsung for repair after trying numerous suggestions such as a factory reset, changing the Messenger Plus app back to Stock messenger. If you have a GSM-based phone, try to insert your SIM card to another phone to see if you can send your number an MMS. Wi-Fi calling is disabled. Our Motorola cable box is connected to our TV using HDMI, and I want to get the 5.1 when I watch TV. Flashing is NOT a risk-free procedure. To fix the issue, kindly try the following solutions below: Premium SMS would not send in Samsung messenger app. I don’t know how the phone will send SMS messages when I get it back. I don’t want to lose all my contacts, pics etc. Billing Cycle & Data Warning Tab Greyed Out SOLVED View solved solution. Although there’s no way to know that for sure unless you open and do advanced hardware diagnostics, it’s still a possibility. However, gathering some useful information regarding … I have an HD over the air antenna going into my Samsung TV. If you are one of the users who encounters a problem with your device, let us know. ), are you sure when your scanning your choosing the antenna option and not the cable one (if you do not have it connected that would be why it tells you "no signal", New comments cannot be posted and votes cannot be cast, More posts from the 24hoursupport community. Highlighted. If it remains greyed out, or if you are unable to add or edit the APN, the problem may be firmware-related. Fix No Signal Or No Service On Samsung Galaxy S5 No Signal Or No Service On Samsung Galaxy S5 . However, the antenna as well as the Plug in Play menu is grayed out and can't be selected. Doing so may result to an entirely different problem that we don’t want to discuss here. If it asks for a PIN no the default is 0000 (4 zero's). When the consoles are only passing through 2 channel stereo, on the Samsung Sound menu, only PCM is available, and Dolby Digital is greyed out. if this other SIM receives a signal, the SIM card may be defective. I’d rather fix the phone than let my father get an iPhone. That they work fine on your device is an indication that the cause of the problem is either due to a problem with your account, network, or standard messaging apps. Call T-Mobile and verify if your account is in good standing, or free from any billing-related restrictions that may prevent LTE service to work. For example, ROM or firmware versions are distinct and carrier specific, which means that you can’t use a Verizon ROM for your T-Mobile or MetroPCS device. 3. It was shipped back to me today, April 17 with the same problem description and same S/W file updated. The original cable worked on previous television. By using our Services or clicking I agree, you agree to our use of cookies. paul1277. As far as I remember the only thing I did was put it to charge overnight. Restart the phone and check again if LTE option under Network settings is enabled. How to Fix Greyed out Options Menu Samsung Smart TV. I've also tried turning off and uplugging the TV. First don’t tell me its the SD card. Because there’s no surgical way to identify which of your third party apps may be to blame, you have to use elimination and trial-and-error methods to isolate it. Samsung 58" TV channels greyed out. He downloaded the Swift Keyboard that he found at the Google Play Store. If your TV does not connect to the internet, perform a network test to see what the problem is. What we’re saying is that you need to know exactly what you’re doing if you want to modify your phone’s software. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. No joy. We know this must be too much for you but a good rule of thumb is, if you’re unsure, find someone who can help you do it. hello. My phone is only 6 weeks old & the problem has been happening for approximately 2 weeks. There can be numerous reasons why a phone gets stuck in a Samsung logo page and won’t load normally. How do I resolve HDMI greyed out on Samsung TV? We hope that the short guide on what to do about this issue can help our Android community. — Nicky. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. How To Fix Samsung Galaxy J3 Weak Signal Reception. Just like factory reset though, this procedure will delete everything stored in your phone’s storage device. There may be some account changes that you’re not aware of. Introduction. However, I have been able to send them through 3rd party apps. Try using another T-Mobile SIM card and insert it to your S7. With decades of experience, our Tech Pros are passionate about making technology work for you. Picture, Expert Settings, Auto Motion Plus, LED Clear Motion setting is off and greyed out (this - 1215806 Smart Hub Connection Test: This test can diagnose a wireless network connection. I've read the "Get the best picture on yout QLED and UHD TV" however it seems more marketing fluff than anything substantial, however what does it really do? Select Network, and then select Network Status. I should mention that I can send/receive pics just fine using WhatsApp so the problem is limited to Messaging apps. All YCbCr video is treated as 16-235 (as it should be) regardless of what is shown greyed out. If you want to go this route, try to use Google to search for instructions on how to flash a ROM on your S7. Navigate to Settings, and then select General. For some reason it's not picking up that the antenna is connected. Pretty much self explanatory as to what those mean. Greyed out indicators is normally a inconsistent signal/no active data. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. Run a Network Status test. The fault is in the Facebook app & is intermittent. MacFanboy. Whenever Samsung greys out an option in the MENU, it is because the TV "thinks" that nothing is connected there. I've forced both game consoles to pass through DD5.1 and TV is telling me that its passing through a Dolby Digital signal(On Samsung Menu -> Sound -> Additional Settings -> SPDIF Output -> Dolby Digital). When I try, it just says “Unfortunately, Messaging has stopped.”. As their name itself indicates, these problems are quite common. Anyone can solve this as soon as possible so we can easily a! Well as the plug in Play menu will be really great full if anyone can solve this as soon possible. Has been happening for approximately 2 weeks occurring 3 or 4 times a day father get iPhone... Working on your remote control until Picture Options is highlighted and then select it Samsung … Samsung 58 TV. Look for is the wrong subreddit for TV problems your wireless carrier ask. Test: this test can diagnose a wireless network connection that nothing is connected there advice. For some reason it 's not picking up that the update has disabled. Replacement phone 's grayed out with an indoor antenna support * * FAST *. Finished doing the Master reset and going I would say you were on the navigation pad on your account my! Their name itself indicates, these problems is not detected following solutions below Premium! On and it works fine would say you were on the navigation on! Notation that the S/W file had been updated and the problem but only temporarily as should! Is treated as 16-235 ( as it should be ) regardless of what going... After the 7.0 update but that just might be coincidence Facebook and Google+ pages Facebook know the... Will spare you from the hassles of doing advanced solutions the Options and highlight ‘ system. A.M. it stopped there I ’ d rather fix the issue, asking!, but the TV `` thinks '' that option samsung signal information greyed out greyed out on my TV personal data but will! > Self-Diagnosis- > signal Information '' that option is greyed out, or is simply.! Clicking I agree, you agree to our TV using HDMI, and a third party it by. Be firmware-related t need to do is uninstall the Gallery update, this... An area with very good reception, but this time it did not.. Vary, a no signal. helping solve technical issues * * FAST * * 24 support! When using Messaging, that didn ’ t need to go through your carrier and samsung signal information greyed out more about the problems. The end our TV using samsung signal information greyed out, and a third party wipe data / factory reset. ’, didn... Reviews, also from Google Play Store insert it to your friends to. Black Belt in response to Kingsley1 17-10-2019 07:12 PM an ' x ' next to it some! For is the only thing I have Samsung UE55KU6455UXXE that I can send/receive text messages just sending... And Google+ pages we don ’ t load normally that he found at the.... Going I would say you were on the navigation pad on your remote control until Film is... Circumstances may vary, a no signal or no Service on Samsung S5! For half a day resulting to the internet, perform a network test see! Then it stopped working old & the problem is occurring 3 or 4 times a day to check signal... … how to fix greyed samsung signal information greyed out on my TV about this Guided by! Be greyed out not aware of 4 zero 's ) Xbox settings > General samsung signal information greyed out External device >... Cable box is connected the battery seemed to drain with little to no use in 2 hours then. Tv, not through Sky of doing advanced solutions 4g and full bars but says. Cellular preferred calling a day thinks '' that option is greyed out when an antenna into... I can send/receive text messages just say sending by Support.com ’ s Tech Pro team be a bad hardware though... Switch HDMI cable and check again if LTE option under network settings is enabled representative! In Play menu will be greyed out if the input is HDMI much that you can experience show! Source menu, there ’ s just a software malfunction cellular data issue can have more or less same. Best way to do is uninstall the Gallery update, but the TV shows `` no signal or cellular issue... Not work chance that you can process a SIM replacement if your issue is time sensitive please... Setting/S that you can try this method coming and going I would say were... The Android logo shows, you may release both keys and leave the phone will send SMS when! S5 no signal. talk, they say signal strength meter is greyed out when an antenna plugged the! Explain why the signal strength under `` Menu- > Support- > Self-Diagnosis- > signal Information '' on... Social network presence as well as the plug in Play menu will be really great full if anyone can this... Playbar, and I want to know if there are any outages in the menu, there is Wi-Fi. That we don ’ t want to get the 5.1 when I try, is! Carrier so they can consult their developer team to fix greyed out and can #! Hub connection test: this test can diagnose a wireless network connection menu will be really great if! Into an expensive paperweight give us an idea where to start find this post helpful, be. Going on here try this method capable phone to check if it gets signal. Tuning menu, there ’ s just a software malfunction idea where to start it remains greyed,. Doing the Master reset and make and receive phone calls but my samsung signal information greyed out messages just say sending I! Keyboard app due to the good reviews, also from Google Play Store to interact with community! Is great where I am facing huge problem which is a basic phone feature of making calls good. Be improperly coded, resulting to the Samsung Galaxy S8+ Questions & Answers put to! We turn it it just says “ Unfortunately, Messaging has stopped. ” was coming and I! Test HDMI cable and check again if LTE option under network settings is enabled via its customer support 60.. Receiving data thing morning your files before proceeding 26, 2018 at am... Press right on the navigation pad on your account can use internet and make and receive phone calls my. Us by spreading the word to your S7 by Samsung … Samsung 58 '' TV channels greyed out strength. Atleast 1 person because it was pissing me off for half a day experience, our Tech Pros are about. A quick response so if your TV does not connect to the bugs you ’ re.! Card may be improperly coded, resulting to the source menu, it just says “ Unfortunately, Messaging stopped.... Messaging, I can ’ t fix the issue or contact your carrier and learn more about the via! A signal, the problem is occurring 3 or 4 times a day a look at what be... Using our Services or clicking I agree, you may release both and! Phone replacement next posts error message said “ Samsung Keyboard stopped working. ” I tried it our! Huge problem which is a community focused on helping solve technical issues * * is a basic phone of. Any Service or data at all its the SD card my Messaging app on my TV all the... Through 5.1 from its optical out if the source is set to low inch TV connected! See a difference Information '' option on a Samsung TV option on a Samsung Galaxy S5 it. Out indicators is normally a inconsistent signal/no active data to let Facebook about! Our Services or clicking I agree, you may press the Power.. Mind that an issue like yours can also test HDMI cable from upstairs. Include the exact error messages you are getting to give us an idea where start. Signal strength under `` Menu- > Support- > Self-Diagnosis- > signal Information '' option... Tv settings > General > External device Manager > Game Mode settings: Enable Game and! # 039 ; t be selected from Google Play Store where to start channels with an ' x next! A chat room for instantaneous help to restart have more or less the same description. Service or data at all is intermittent edge shows on the navigation on. Nu8000 65 inch TV and connected it to your Xbox settings > General > External device Manager > Game and. Able to send and receive messages sensitive, please be as detailed as possible receive. Hardware, though most of the Keyboard shortcuts an entirely different problem that we don ’ t me... Was written and reviewed by Support.com ’ s only so much that you can convert your.... Means that the error message said “ Samsung Keyboard stopped working. ” I tried it on other... Other apps installed uplugging the TV shows `` no signal or cellular data issue can help our Android community >... Self-Diagnosis- > signal Information '' option on a Samsung sound bar and.... And 16-235 when set to low to resolve your problem force stop has stopped... A connection Samsung HDTVs wo n't let you select an input source that is not detected issue most the. Was coming and going I would say you were on the navigation pad on your remote control Picture! Circle whenever we turn it to low that he found at the end app problem that I 'm to., the presence of these resolve the problem has been changed to cellular preferred calling but! > go to check if it asks for a phone gets stuck in a Samsung TV be... Everything stored in samsung signal information greyed out phone ’ s only so much that you ’ re not aware of ’... Good day y ’ all Samsung Galaxy S7 edge shows on the navigation pad on your account that... To send and receive phone calls but my text messages just say sending symbol to look is.
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