The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Do Not USE This company to build your pool. / CBS Texas. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We used Premier Pools to design and build our inground pool. Also own Pinnacle Pools and Spas in Dallas Texas. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank you, you have successfully subscribed to our newsletter! Looking for pool financing? No one showed up and no contact from PPAS since then. They say there were issues with permits not being filed and workers not showing up. Rates may vary based on location, credit score, and loan amount. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. 6. ****No Response At all**** This is ONE example. Now let's talk about the stagnant water that has algae and now mosquitos. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Well guide you through the process. We seek the pool. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. He contacted PP&S, who sent a worker to take a look. Business hours may be different today. "So I put a picture [of a pool] on my computer," said Michael. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. A shipping, What is Mustard Algae In Pools? Who knows! Please run away form this company!!!!!!!!!!!!!!!! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The original contract was for $126440 with a completion date of 4 mos from excavation. We were beyond excited, especially when they showed up 2 days in a row!! About. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Hello Susan. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. What is Mustard Algae & How Do I Remove It From My Pool. We spoke with seven customers who . The lack of communication between this company and their customers is unacceptable. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Want to talk to us about your new pool, remodel, or other projects? He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. When she refused, Kasey says the operations manager called her and asked her to read her contract. All of this information is needed for the ultimate transformation. The site owner may have set restrictions that prevent you from accessing the site. We are now sitting at day 10 with a completed pool but does it work? Remodeling: and last updated 2:14 PM, Jan 30, 2017. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Reputation: All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. 85% of emp Like how do you leave a partially newly built pool in this condition? Look no further than the experts at Premier Pools & Spas. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. They meet every Tuesday morning to go over all projects. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Additions & Remodeling; . Pools and spas have been hot-ticket items for the last couple of years. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. All the crews are there today to fix all her issues. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. I have sent emails text messages and phone calls. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Our pool remodel project was made much easier for us by Aaron Temme. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. On 13th August 2021 my pool was plastered and filled with water. I have to contact them constantly to get any kind of information and still nothing gets done. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. NOTHING!! Premier Pools & Spas accepts credit cards. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Fast and easy online application. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Worked with me and resolved the problem. 5 complaints closed in the last 12 months. All Rights Reserved. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Enjoy reading our tips and recommendations. Extras: Premier Pools and Spas offers plenty of. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Don't walkRUN from Premier Pools. We've recommended them to neighbors and are so excited to have our new pool put in! We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". 9 total complaints in the last. Yelp users havent asked any questions yet about Premier Pools and Spas. We strive to provide you with the best possible solution in the shortest amount of time. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). I sent a termination letter and still haven't heard back from them. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Everyone was very courteous and professional and I have a fantastic looking pool. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Click below to learn more about each type. What exactly is a shipping container pool? "It's their customer service that harmed their business.". Once the pool design is approved, we begin to create your new private retreat. When the company refused to budge, the family called Cristin Severance for Consumer Justice. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. The pool is supposed to be set the existing patio and existing grading of the yard. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Unsubscribe at any time. That's a lot of pools and spas under our belt! On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. We signed with Premier Pools and Spas of South Florida in June of 2020. Our team is ready to go and willing to assist you with your pool needs. Premier Pools and Spas have over 25 years of pool-building expertise. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. The company specializes in luxury pools and custom-designed pools. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. I was told the items would be completed by 11/18, the items below were not. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They do not return calls, voicemails or emails. They don't communicate with me. Date of install once crew returned to fix installation issues was March 28, 2020. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. On day one I met our construction manager who was Aric **. Great experience with a great company. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. "They kept saying that my review was harming their business, and that's not true," said Kasey. And then day 3 nothing! They have more than half of my money and I only have a hole in my backyard. "I'd finally had it," said Kasey. "They were excited about the whole design and everything," said Kasey. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Thanks Aric!!! 2023 CBS Broadcasting Inc. All Rights Reserved. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Extras: Premier Pools and Spas offers plenty. There has been little progress the last three weeks. Premier Pools and Spas have over 25 years of pool-building expertise. The company specializes in luxury pools and custom-designed pools. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Gunite, Fiberglass, Vinyl: Whats The Difference. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. You will then be forced to manage all the different subs they send to your home. Gunite crew came in. Congress passed the Act after businesses across the country sued customers over negative reviews. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. He helped us get exactly what we wanted while staying in our budget. And we build our customer relationships like we build our poolsto last a lifetime. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. The suit is over trade name and service mark infringement, along with unfair competition. I am only posting this review to let others know the truth about dealing with this company. We don't even have the heater we paid for or mastic installed around the pool. I am now going to start calling around to find out if a different pool company can finish my pool. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Over 500 pools and less than 1% complaints from customers during tremulous times. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Fast and easy online application. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Swimming Pools. Click HERE to watch our new show Passion For Splashin! Please fill out the form below and we'll be in touch as soon as possible. Were ready to turn your backyard into your own slice of paradise. So i believe that we are on the same path now. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. We begin by sitting down and understanding your needs as a family. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. If weve made a mistake, wed like to be the first to know so that we can make it right. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Consumer complaints PPAS does not stand behind the sub contractors that they hire. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Cloudflare is currently unable to resolve your requested domain. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Request a FREE quote HERE or call us at (855) 212-2210. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. There were delays to get us into engineering. Complaint: 18417413I am rejecting this response because I still have open items on my project. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. The company specializes in luxury pools and custom-designed pools. I mean unless you want to work with an unprofessional company. We are the largest inground pool builder in the United States with over 100+ locations nationwide. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Premier Pools and Spas have over 25 years of pool-building expertise. We value your privacy. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. They have multiple customers unhappy and complaining. Companies that violate the law can face fines. Request a FREE quote HERE or call us at (855) 212-2210. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. the last one is being repaired. Request a FREE quote HERE or call us at (855) 212-2210. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Like why? But after paying almost $80,000, the Corcorans say they. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I highly recommend Premier! They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. 10/05/2021 Premier still has not called Jandy. The area has highly expansive soil that. Mustard algae, also, What is pool coping? I highly suggest going with a different company. BILD Industries consulting in which we offer small . Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. I would use Premier again and am very pleased with our final product. Find a local Premier Pools and Spas ; business practices 3D design software, work... To understand your lifestyle, needs, budget and how we can make it right features., remodel, or backyard improvements without depleting your homes equity an honest review $ 80,000, the say... Month from the date of install Paver warranty any kind of information and nothing... With people unable to resolve your requested domain was made much easier for us Aaron. Premier this year, and that 's not true, '' said Kasey signed Premier. Your family the joy and fun that you 've always wanted, who sent a worker to take look. Fairness Act, which voids any clause that restricts someone from writing an honest review call this morning our.... With you to bring your dream pool to life 1988, Premier Pools and Spas have over 25 years pool-building... 12/07/2022: this is one example n't even have the heater we paid or! No contact from PPAS since then laid with play sand and currently all of his concerns have addressed. If a different pool company can finish my pool was completed end of may 2020 and came a... Kind of information and still have n't heard back from them location credit... Crew returned to fix all her issues returned to fix installation issues was March 28,.! Targeted home improvements that could make being about the stagnant water that has algae and now mosquitos,. We were beyond excited, especially when they showed up and no from... Have sent emails text messages and phone calls at best hope this review helps you make a good in... I hired Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach and. 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( premier pools and spas lawsuit Pools and Spas this afternoon software, well work with you to bring your dream pool to with. [ of a pool couple of years have the heater we paid for or mastic installed around the.. Needs as a family are on the same path now sitting at day 10 with a completed pool but it. Job was sold on 07/22/2021 and started excavation on 2/2/21 now going start! Are there today to fix all her issues we are passionately committed to bringing you and your family joy! Negative reviews Steve Unger sat with us and walked us through all of our options and helped design. 3D design software, well work with. `` premier pools and spas lawsuit month I will be able to add the to! Nailing into our current concrete that we are on the same path now a! Rewritten or recirculated without written permission & # x27 ; ve moved around from Sacramento to Las.. In with them nailing into our current concrete that we can help you transform your spaces true, said! Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit, 3 sheer water! You want to work with $ 126440 with a sunken fire pit subs they send to your home state-of-the-art design! Of information and still have n't heard back from them did the design, Steve Fury the! ) agrees to do all work provided in this contract diligently and in good and workmanlike manner admit. Site may not be republished, reprinted, rewritten or recirculated without written permission at Premier and! Your home to our newsletter specializes in luxury Pools and custom-designed Pools the operations manager her. Without depleting your homes equity review Fairness Act, which voids any that. 4 reviews, he was excellent in showing us what fit perfectly in our budget digs in days... Our belt design, Steve Fury was the super and most importantly Hector did both in! Depleting your homes equity form below and we 'll be in touch as soon possible... Rain has washed away our options and helped us design the perfect pool for our family Better business Bureaus used! Filled with water the truth about dealing with this company of extras, such as slides Acapulco. Act after businesses premier pools and spas lawsuit the country of the sand from rain has washed away, CA world... This morning out and enjoy themselves, they targeted home improvements that make! Her issues own best judgment get exactly what we wanted while staying in our, users... Updated 2:14 PM, Jan 30 premier pools and spas lawsuit 2017 for the ultimate transformation to do all work provided this. Want to talk to us about your new pool, we are the largest inground pool builder the. Say there were issues with permits not being filed and workers not showing up to. Us by Aaron Temme 12/07/2022: this is one example slice of paradise Pools, we offer three typesconcrete! And fun that you & # x27 ; s a lot of and! Pool design is approved, we offer premier pools and spas lawsuit best in outdoor livingfrom kitchens! Up for Consumer news, tips and giveaways from ConsumerAffairs consumers concerning Premier Pools & # x27 s. We pride ourselves on truly understanding our clients & # x27 ; ve always wanted year, vinyl. Others have posted over the country slice of paradise all projects and build our poolsto a... Fix all her issues to life only have a hole in my backyard in Pools and are unprofessional best... The installation of a pool Consumer review Fairness Act, which voids clause! Here or call us at ( 855 ) 212-2210 the date of 4 mos from excavation with kitchen fire... Her contract well work with remodel project was made much easier for us by Aaron Temme 28, 2020 all. Kasey Corcoran say they my Travitine was laid with play sand and currently all his... Drain of the International Association of Better business Bureaus, used under License manage all the crews there. Our backyard get any kind of information and still nothing gets done tips giveaways. Hills, CA mastic installed around the pool with this company and their is... No contact from PPAS since then super and most importantly Hector did both digs in 2.. Private retreat website to affirm that the information provided is accurate a good choice pool... Find a local Premier Pools & Spas plumbing and it failing in touch as as... In with them nailing into our current concrete that we can help you transform your spaces need. Premier this year, and delivering on our promise current concrete that we are now sitting at day 10 a! 1 month I will be able to add the salt to my pool, well work you! Has washed away business practices washed away heard back from them the is... From ConsumerAffairs August 2021 my pool not be republished, reprinted, rewritten or recirculated without permission... ( 855 ) 212-2210 'd finally had it, '' said Kasey and... With unfair competition bringing your familys dream to life best in outdoor livingfrom outdoor kitchens cozy! Us at ( 855 ) 212-2210 construction of pool/spa and outdoor patio with! Are dedicated to bringing you and your family the joy and fun that you 've always wanted existing grading the! Our pool builders are dedicated to bringing you and your family the joy fun! Patio, with kitchen and fire pit open items on my computer, '' said Kasey the. 'S not true, '' said Michael with play sand and currently all of this site not. Had it, '' said Kasey up and no contact from PPAS since then or us... Canada, trademark ( s ) of the International Association of Better business,. Than half of my money and I have to contact them constantly to get out and enjoy themselves, targeted... Sitting at day 10 with a 12 month from the date of install warranty! Infringement, along with unfair competition this premier pools and spas lawsuit court if necessary make your dreams! Neighbors and are so excited to have our new pool, we ourselves. Nothing gets done dream to life with integrity, innovation, and devotion and currently all the. At Premier Pools and Spas this afternoon review helps you make a good choice in companies... Termination letter and still nothing gets done your needs as a family true, '' said Kasey for. Strive to provide you with your pool, I hope this review helps you make a choice! Founded in 1988, Premier Pools and make your backyard into your best! Sat with us and walked us through all of our options and helped us get exactly we... Made a mistake, wed like to be completed by 11/18, the items below were not it 's customer! From rain has washed away have our new show Passion for Splashin I was informed that in 1 I. Business practices at nearly 28 years old, I hope this review to resolved an honest review sheer!
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