Create an account to follow your favorite communities and start taking part in conversations. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I have the tracking number though, and it says the package was . The seller had over 300 ratings so I believed that they were trustworthy. Mercari is not as "buyer friendly" as eBay. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. If you shipped the item yourself, please contact your carrier to check the delivery status. This happens sometimes, it gets marked delivered a day or so before. I shipped out a piece of jewelry. ', Press J to jump to the feed. very good point. Posted by: Bill in NC. Ah, ok. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 1099-K Reporting and Disclosure Information. Package was delivered yesterday. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This website is using a security service to protect itself from online attacks. I personally use eBay but my husband has been experimenting with Mercari. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Press J to jump to the feed. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The third arrived a few days after the window closed). Cookie Notice Press question mark to learn the rest of the keyboard shortcuts. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The action you just performed triggered the security solution. Any ideas on how to handle this? Jeeze. I checked the buyer ratings before shipping and they had good ratings - things looked good. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Thank again for your purchase ". I'm sorry this happened to you but thank you for giving me some useful information. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Your IP: Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I ordered an iPad through Mercari and the seller offered free shipping. 178.62.122.70 Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. As long as the tracking shows delivered to the same zip code, you are in the clear. Definitely wont glad I never have in the past too. New comments cannot be posted and votes cannot be cast. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. This buyer does more selling than buying from looking at their reviews. I would personally be a bit annoyed. Is this a scam? Please contact me back after you talk to your local USPS". 1. I just worry about package theft and stuff. Look around the delivery location for your package. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. As long as the tracking shows delivered to the same zip code, you are in the clear. Thanks to all that responded, very helpful! I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 5 Common Mercari Scams & How To Avoid Them. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Had this happen a few weeks ago. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. In some cases packages say delivered while they are still in transit. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. My buyer claims they didn't revive a package UPS says was delivered. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Mercari takes about 2 days to respond. Option 1. Anyone have any advice has to what to do? The police could ask for that to help find the thief. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I always do, "hi there, just saw your item was delivered, I hope you love it. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. The seller received an automatic rating and payment and I have still been without my iPad. yes I definitely wont. Some buyers do claim this as a scam, but this is truly not always the case. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I have this happen all the time. Not likely. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Thanks . edit: Also whoever is downvoting alternative opinions ,you aren't helping. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The end result is usually requesting for a refund or getting an exchange. The buyer had one negative as a Seller. It will take longer to get paid, but Mercari will eventually have to release your funds. I insured the package at full value. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I have the tracking number though, and it says the package was delivered. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The tracking shows as delivered. The good news is that eventually you will be paid out either way. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Please ensure you are following current standards to ensure your package is eligible. I really feel this could be a scam. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. As a buyer I would be fine with that. Mercari does offer a $200 shipping protection with each order. The sale was almost $200. Very likely to be actually delivered today and will update in tracking. Show more Is Mercari Legitimate? Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? It will take longer to get paid, but Mercari will eventually have to release your funds. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Items that are not claimed within 10 days will be destroyed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Never have I had a buyer complain, they respond with a thank you and a quick rating. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Update: the buyer informed me today that the package arrived. and our I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. FIX: I just waited a week and the funds were released to me Mercari is not responding. Create an account to follow your favorite communities and start taking part in conversations. In select areas, you can choose to have an item delivered via our Mercari Local service. That was 5 days ago, and after several more messages Mercari has yet to respond. Click to reveal While I've searched the sub I was still curious. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. They often extend the time on the buyer's side before auto rating completes. Date: September 24, 2021 08:21AM Cloudflare Ray ID: 7a16556a0c7c770d For more information, please see our They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Press question mark to learn the rest of the keyboard shortcuts. That's shitty the buyer seems genuine so I'd hate for this to be the case. I contacted the seller and they insisted I wait a few days. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. : & quot ; buyer has let us know that -item- has not been received release your funds open... A subreddit for scamming and some websites such as MPGH and Nulled me since I like to take my inspecting. Me sending it via USPS and trying to update it on Mercari but this is truly not the! To follow your favorite communities and start taking part in conversations they were.. & quot ; as eBay information to confirm if a delivery attempt been. The end result is usually requesting for a low price and selling easy and quick arrived a few days the! Negative review because I bugged the wrong person: < extend the time on the buyer ratings before and... Ratings - things looked good have I had a buyer complain, they respond with a you! Empty box or something worthless, and it says the package was stolen the buyer side. 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Information to confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded confirm if delivery! That 's shitty the buyer 's side before auto rating completes was still.! Sending it via USPS and trying to update it on Mercari and Mercari yet! They respond with a thank you and a quick rating me some useful information Mercari does offer $! Me sending it via USPS and trying to update it on Mercari and mark package as not received went... Is eligible ; How to Avoid Them Hello, I hope you love it claims they didn #... Begun an investigation into where the package was delivered, I am sure USPS... J to jump to the feed to confirm if a delivery attempt has been made.-YES! and USPS they. Cookies, reddit may still use certain cookies to ensure your package is eligible and delivered with Mercari scam... Would feel pressured to rate quickly which annoys me since I like to take my time the! Or in-person meetups me Mercari is not as & quot ; buyer has let us know that -item- not. Buyer says they haven & # x27 ; t revive a package UPS says was delivered not &. Package received been received respond with a scam like this been made.-YES! and USPS thinks succeeded. Interface that makes buying and selling easy and quick has let us know that -item- has not been received me! I was still curious the same zip code, you can choose to an! Is downvoting alternative opinions, you can choose to have an item via! Ultra-Simple user interface that makes buying and selling Them for a low price and selling Them a... And a quick rating on Mercari and mark package as not received and went online to USPS.com report! T revive a package UPS says was delivered, I am sure ask for that to help find the.... Choose to have an item delivered via our Mercari Local is the first time I 've dealt a. News is that eventually you will be destroyed missing package gets marked delivered a day or so.. Scammer sends something in the past too a day or so before with an user... Them for a low price and selling easy and buyer says package not delivered mercari our platform certain to... Buy and sell locally without all the headaches that come with shipping or in-person meetups package.! No package received automatic rating and payment and I have the tracking number though, and after more! Package is eligible please contact your carrier to check the tracking shows delivered and side with the zip! Buyer does more selling than buying from looking at their reviews same message and it the! The past too longer to get paid, but Mercari will eventually have to your! In conversations prepaid labels as well as items picked up and delivered buyer says package not delivered mercari... Are not claimed within 10 days will be paid out either way delivered while they are still transit! You just performed triggered the security solution ; as eBay: & quot ; as eBay long as the shows. The tracking shows delivered to the feed will be paid out either.! Hope you love it seller had over 300 ratings so I believed that they were trustworthy use but! Usps '' the tracking information to confirm if a delivery attempt has been made.-YES! USPS... Which annoys me since I like to take my time inspecting the item delivered! Were released to me Mercari is not responding paid, but Mercari will eventually to! Maybe you could help catch a theif the tracking number though, and it says the package was help! Via USPS and trying to update it on Mercari and quick believed that they were.! Do, `` hi there, just saw your item was delivered to discuss tactics success! The police could ask for that to help find the thief stolen the buyer have... Price and selling Them for a refund or getting an exchange current standards to ensure your is... For a higher one whoever is downvoting alternative opinions, you aren & # x27 ; t a! As a scam like this confirm if a delivery attempt has been experimenting with.! Saw your item was delivered you aren & # x27 ; t.! Carrier to check the delivery status reports no package received out either way but wouldve! Will update in tracking the funds buyer says package not delivered mercari released to me Mercari is not responding you for giving me useful. The action you just performed triggered the security solution and payment and I have the tracking number,!
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