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Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 And i forgot to mention the six hour little boat ride from hell. 6. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. (And you'll typically have a much larger room in a nice hotel). As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The representative promised to get back to Keyles. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. is an awesome opportunity to develop competitive skills. However, Viking gets HIGH remarks from many, many people on this board. But all of these excursions last only one and a half to two hours per day. :confused: Have you read the cruise contract to see what your rights are? The cruise included the air fare, which I believe is up to a maximum credit of 120. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. After 24 months, if you are unable to use your. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Which brings us to the reason Fosse didnt read the fine print: There was none. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. If they got enough complain, they might open an investigation. This article was published on June 25, 2021, and updated on June 23, 2021. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Most Viking cruises offer extensions either at the start or the end of the trip. Started August 27, 2021, By Going back to reviews over past year, this has happened other times as well. The next time a travel company offers you a 125 percent voucher, be careful. READ CAREFULLY. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. CC Help Jenn So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). I thought I should let you know the results, she told me. But why cant I get a refund? 1 0 obj
Is this really the end of junk fees in travel? When it was clear that COVID-19 was really serious, we canceled, she explains. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. There are historically low water levels this year. Vrbo took my $1,270! Refunds are made based on the cancellation conditions. . This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. September 30, 2008. I can't believe this is legal! So Fosse had no way of knowing how they were calculating the percentage. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. I must of misunderstood where you were having trouble with vouchers and such. I was on the 3rd week of the affected trip. All the reasons why you cant get a refund for your destination wedding. I've already done my part. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. He paid Vantage $18,536. If you cancel a cruise, the cancellation matrix applies. The total cost was $15,599,. With all Cruise cancelled, but refused to give us a refund. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. But does it have to? No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. True enough this particular flight was selling for nearly 500pp in economy. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. A: Viking should fully refund your cruise. The worst part has been their customer service following what they tout as romantic Danube. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. It's not a big deal and we always make the best out of the bad river. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. These are generally worthwhile, but aside from a short introductory tour, you are on your own. fortunately as travel consumers we have lots of choice. Its been a month and they have not called. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. We regret your disappointment and understand that you are working with the Customer Relations team. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. It wasn't the cruise line, it was the river. This was my fourth rivet cruise with Viking. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. *This voucher can be used on any new Viking cruise and will be applied at booking. That would penalize us 75% of the total fare. Never, never again. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). I'm hoping that doesn't happen to us. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. 2 0 obj
We were talked into buying insurance for $1500. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We look forward to assisting you, and thank you for bringing this matter to our attention. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Family members had all paid. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Refunds are made based on the cancellation conditions. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. This resulted in the cruise price jumping by 600! More than half of the shore excursions were cancelled because we had to bus ride to our destination. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Fosses case is a borderline one, when it comes to travel math. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! I would be very surprised if the contract does not allow this. When we purchased this cruise, we paid for Deluxe Accommodations. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Any balance after Viking issues the vouchers is returned to you in cash. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. I called them the next day to request a refund instead of the voucher. Again, they are holding all the cards but still doesn't make it any better. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (Sounds like something we would really enjoy.) This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Tripadvisor performs checks on reviews. Claire and Stanley Keyles planned a dream vacation for June 2020. 89-60. Chicago SW Suburb. VikingCruises, Community Specialist at Viking Cruises, responded to this review. The booking must be cancelled before applying for a refund. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. (Christopher Elliott, Elliott Advocacy). Will I ever see my refund from Pacific Holidays? I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. 2. Fosses case is a reminder to look for the terms and conditions on any offer. CC Help Jenn Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Im happy that my team and I could assist. YouTubes privacy policy is available here and YouTubes terms of service is available here. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Viking River Cruise Guide. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The orginal cruise was paid by cash. So another powerful channel of complain is letter to the California Attorney General! If you can't travel as planned you must cancel or change your reservation as soon as possible. I attended an information session at the Sydney Hilton to try to clarify this. We got our travel agent envolved and were told we could only leave with a medical condition. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Plan your voyage risk free. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>>
And I'm urging everyone who got shafted to do the same. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Is my warranty dead, too? The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. You can bet I'm writing to the Attorney General and thank you for the advice. Can I get a refund for my Marriott Vacation Club Points? (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. 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