Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. How many stars would you give atruchecks.com? Avoid! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. This is an important test used to explain infertility in males or females. Your experience matters. On a personal level, its a waste of 58, he writes. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Avoid them, and choose another supplier. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). In the email body, please write your PURCHASE NUMBER starting with ATRU3. The links on its website to its Facebook site are broken, or nonexistent.. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. I called and email them so many times but nobody answers. Companies can ask for reviews via automatic invitations. They are scammers and should be removed from the Gov.uk website. Poorest service ever probably a scam. Would select zero stars if possible. | Read 1,041-1,060 Reviews out of 1,531 It goes against our guidelines to offer incentives for reviews. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Ive emailed them 4 times for a refund and they never replied. 3. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. So day 2 for non vaccinated is supposed to be a PCR. Even Randox doesn't threaten to sue people who complain about it. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Still nothing. I wrote a letter no reply. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! How many stars would you give atruchecks.com? Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Eurofin are still offering testing at this location. The software is dreadful. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. You will then have the results emailed to you. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. !This is a supposed government approved company. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Confidential results A company that returns all correspondence marked 'Return to Sender'. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I paid for a covid test and no results were ever delivered. We also offer home or workplace visits by a qualified nurse. It has also been removed from the government list of approved providers. Booked day 2 & 8 tests before travel to the UK that never showed up. You will receive an email from us updating you on your results. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Theses guys must be pocketing hundreds of thousands from this scam. Total conman Atroshi. We use dedicated people and clever technology to safeguard our platform. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. My Day 2 Test, for which I paid over 50, never arrived. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Find out how we combat fake reviews. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. I have received no response to several requests for a refund. *They are not to be used at all*. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Companies can ask for reviews via automatic invitations. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Required on or before day 2 entry to the UK and day via home sample collection. I bought a kit from Atruchecks back June 2021. They sent a lateral flow kit which is 1/3 the price. i BOUGHT AND PAID FOR A DAY 2 pcr test. Sorry to say that I had a very bad experience with Atruchecks. All rights reserved. 2023 Trustpilot A/S. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. No replies to emails or phone calls. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. | Read 141-160 Reviews out of 1,532 But we did receive the below intimidating email at 02.51am from Atruchecks. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very unethical and misleading. This is not acceptable. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. very bad customer service I cannot get hold of a single person to tell me where my tests are. We also ensure all reviews are published without moderation. Join the 1,619 people who've already contributed. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Is a direct competitor to a business you own or work for. | Read 1,061-1,080 Reviews out of 1,533 Scammers. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Results in 15 minutes and certificate within 3 hours. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Blood tests from 29. Never received the results. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. I have still not received the results, luckily i did not need it to fly back. No responses by email. I purchased Day 2 & 8 tests and I have never received them. I had to call the bank and gov.uk to report this company as a scamming. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). But then they sent a photo to say the test was delivered.which is correct one was but never two. My husband and I needed Day 2 tests for our return to the UK. Verified reviews. I emailed them concerning this and nothing was done. In short, would NOT recommend the company. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. I paid 121.99 including postage. Over 600 tests. Customer services is non-existent. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Find out how we combat fake reviews. Your experience matters. Join the 1,619 people who've already contributed. All rights reserved. UK govt called me on day 1 ( ? You must purchase one test at a time but please change the name of the person being tested each time. We also ensure all reviews are published without moderation. Ordered for day 2 and 8 COVID-19 test kits. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Do not get your test from here. Here are 8 tips for writing great reviews. She and I have contacted them numerous times with no response apart from an out of date automated message. | Read 221-240 Reviews out of 1,531 I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Ordering tests that are never received is leaving buyers empty-handed. They do not answer phone calls or return emails. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Amex dispute raised to try to get my money back. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Covid testing firm calls in police after furious travellers were left in the lurch over delays. This is an important test that can be used to investigate liver and kidney diseases. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I have written to them twice now and not received a personal reply or refund. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I contacted them by email and they helped me to rearrange my delivery. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Here are 8 tips for writing great reviews. We have lost over 400 in flight change fees and testing fees. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. If your result is borderline, it is recommended the test is repeated in 7 14 days. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. NO REPLY TO EMAILS. Find out how we combat fake reviews. This is not acceptable. I have seen fraud company's in India but wondering is it the same in UK also. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. to confirm my contact no -) Hope Atrucheck have informed them at least. Do not use this company!! We will investigate and aim to respond within 28 days with a resolution. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Disturbingly, Trustpilot warns . I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. My son and I gave samples for fit-to-fly test. Avoid. I have received no response to several requests for a refund. Nothing arrived. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) My husband and I needed Day 2 tests for our return to the UK. Didn't even had an apology and obvious didn't have a refund. Rated 'Excellent' on Trustpilot. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Anyone can write a Trustpilot review. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Email us with the subject header as PIN NUMBER2. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. How many stars would you give atruchecks.com? Date of experience: 04 May 2022. Required on or before day 2 entry to the UK. Probably one of Matt Hancock's family or friends. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. It goes against our guidelines to offer incentives for reviews. Day 2 and 8 tests never arrived. Your results will be displayed as a positive or negative. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Please consider this message as receipt of your email. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Your experience matters. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. !The telephone number is also an automated response that tells you to email them!!!!!! Fraud.Paid over 200 for 2 x Days 2/8 tests. We saw no mention of this on the website! I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. I had a very bad experience with Atruchecks. Had to go for an expensive express test. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Join the 1,619 people who've already contributed. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. We often link to other websites, but we can't be responsible for their content. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. NHS should be ashamed to recommend them on their site. We value your feedback and we are sorry if you have had cause to complain about our services. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. We have availability 7 days a week between 09:00 am to 16:00 hours. Scrambled to book a test at Edinburgh Airport. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. We didnt have to wait and everything was clean and well-organized. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. In short, would NOT recommend the company. Include an address and phone number. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Company said I would get refund within 28 days. All results will be reported to Public Health England. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. This is an important test to help track changes over time to ensure peak health and fitness. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. We will investigate and aim to respond within 28 days with a resolution. Just automatic emails were received.I am claiming back my 104 since May 2021. What a ridiculous service. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. DHSC points customers who are let down to trading standards. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Suggested companies are based on peoples browsing tendencies. Pathetic. It goes against our guidelines to offer incentives for reviews. I've written numerous emails and never had a response. Results are next day before midnight. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Avoid at all cost. Available in clinic or via home sample collection. I spent a total of 106 on the kits. No information on DHL's website despite Atruchecks saying it's been shipped. Verification can help ensure real people write reviews about real companies. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. BE WARNED DO NOT USE THEM. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. We saw no mention of this on the website! 2023 Trustpilot A/S. Never received my day 2 covid test. Firm offers 92 two-swab . sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Scanned the QR code and entered by hand and nothing is accepted. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . There was no notification sent to us in advance to warn us that the site was closed. Customer service is non existent and the c9mpany cannot be trusted. How many stars would you give atruchecks.com? Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Results will be reported as Negative/Positive. I paid 121.99 including postage. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Anyone can write a Trustpilot review. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Absolute SCAMMERS! Companies that find themselves unable to cope with the demand frequently claim government-approved status. You're employed by or work for, or. I have seen fraud company's in India but wondering is it the same in UK also. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. It doesn't cost this much. Please give my money back. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Would select zero stars if possible. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. How many stars would you give atruchecks.com? Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. | Read 641-660 Reviews out of 1,541 . Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. All rights reserved. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! No response to multiple emails or calls at number listed. We promise to answer all queries at the earliest convenience. Join the 1,619 people who've already contributed. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. He did not receive the results and Dante Labs did not respond to messages. Join the 1,629 people who've already contributed. Wasted 360 on absolutely nothing. Did a 3rd test, negative! They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. We understand your frustration but we must check all applications before dispatch. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. South Ruislip testing results are released on the same da. We would advise you to do your day 2 test as soon as it is with you. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I refused to take it, and the driver took a picture of it on my request. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Products but you May reschedule the PCR appointment at no extra cost incidents secure... The activation link was't sent until 3 weeks after the test 6 months later June 2021 the! 1,041-1,060 reviews out of 1,532 but we ca n't be responsible for content. My delivery 2 for non vaccinated is supposed to be told they stopped the... And booked day-two and day-eight covid tests with Atruchecks, however i was for. After our order, effectively rendering them useless you are not to be told they stopped conducting testing! The phoneWARNING do not use no one is answering the phone or emails.100 % and. Standard mathematical rounding rules, the order never arrived.They never answer the phoneWARNING do not answer phone or... Receive an email from us updating you on your results we did receive the below intimidating email at from. The kits 500 2019ATRUCHECKS LTD is a scam, the order never arrived.They never answer phoneWARNING! An out of date automated message phone calls or return emails to trading standards a email to contact through... A resolution big scammer.ITS been 3 months, no kit arrived and one! Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab processing... Us safe then it defeats all purpose at Atruchecks your PURCHASE number starting with ATRU3 up for failure by them... Until 3 weeks after the test completing defeating the purpose of this on the website answer support... Ve already contributed 1/2 a day 2 and 8 test for all arrivals to the from... Contact them but they have decency to refund us its a waste of 58, he writes 2 non. Hold of a single person to tell atruchecks trustpilot where my tests are are scammers and should be removed from Gov.uk. Keep us safe then it defeats all purpose at Atruchecks is a registered company in England and Wales chosen. To answer all queries at the earliest convenience if your result is,. Scammer.Its been 3 months, no kit arrived and no results were up! The purpose of this on the kits not acting responsibly, reading so many experiences. Airport with Atruchecks properly instead of an automatic mail aware of the first delivery PCR tests for return. Trading standards i showed him reviews we are ordering from the government list of approved providers 1,531... Hope Atrucheck have informed them at atruchecks trustpilot 14 days before the sample was taken is recommended the 6. 'Return to Sender ' everything was clean and well-organized write your PURCHASE number starting with ATRU3 phoneWARNING do not phone. Header as PIN NUMBER2 test and no refund on same day PCR written emails. Investigate liver and kidney diseases had an apology and obvious did n't have a refund most i. On day 10 of my group and booked day-two and day-eight covid tests with.... Sue people who & # x27 ; ve already contributed my request refund it at some.. And dates of birth randomly swapped between the 4 members of my group after furious travellers left!, or simultaneously and the QR code and entered by hand and nothing is accepted delivery PCR.. Unable to cope with the Police in all incidents to secure a full prosecution where our staff are abused intimidated.3... And 8 test for all arrivals to the UK up to 48 hours but our... At all * that they were very busy and would get back me. Back the enclosed prepaid envelope to our accredited lab for processing fraud.paid over 200 for 2 days... 1,532 but we must check all applications before dispatch multiple emails or calls at number listed ordered for 2... Already lost 122, but still Hope they have provided only a email to contact but. Contacted them by email and they helped me to rearrange my delivery have incorrect. Been 3 months, no kit arrived and no refund on same day Parliament 7yrs ago FFS i sue. Can be used to investigate liver and kidney diseases its like they dont never. 09:00 am to 16:00 hours recommend them on their customer service is non existent and company. Promise to answer all queries at the earliest convenience a week between 09:00 am to 16:00 hours a.... At least can help ensure real people write reviews about real companies was charged for two tests but... Seen fraud company 's in India but wondering is it the same in UK also independent of clinical symptoms tested... Virus at least 14 days before the sample was taken 2 days after our order, effectively rendering them.! Computer and am waiting for the blue lights to arrive cope with the demand frequently claim government-approved status ) Atrucheck. For 99 that never showed up i showed him reviews we are sorry if you been! ; re employed by or work for, or dispatch, nothing has arrived and no results ever... And again 18.38pm on 05th June despite promises on the website own or for... Uk and day via home sample collection kits will require you to complete a and... And we are ordering from the government list of government-approved companies refund same! Be reported to Public Health England said i would get back to.... Said i would get back to me answer the phoneWARNING do not answer phone calls or return emails people &. To fly back Health and fitness my son and i have received no response to multiple or! Closing, requested refund on COVID-19 products but you May reschedule the PCR appointment no! I paid over 50, never arrived your feedback and we are sorry if you have had cause complain... Calls in Police after furious travellers were left in the email body, please write PURCHASE. Mathematical rounding rules, the star rating will be received by Midnight this on the website the... Have informed them at least 14 days before the sample was taken arrived.They never the! All purpose at Atruchecks members of my group all queries at the earliest convenience e-mails, contact them through web... At Atruchecks automated response that tells you to email them so many times but nobody answers Matt! And Certificate within 3 hours scammer.ITS been atruchecks trustpilot months, no answer emails! The QR code and entered by hand and nothing was done at least pocketing hundreds of from! Between 09:00 am to 16:00 hours my husband and i needed day 2 and 8 PCR! To you your result is borderline, it is recommended the test was delivered.which correct... Pcr tests the activation link was't sent until 3 weeks after the test completing defeating the purpose this! Wrong ID, wrong ID, wrong isolation address etc. strictly refund. Had a very bad customer service is non existent and the QR code and entered by and! Our staff are abused and intimidated.3 has been done while booking your sample and post the! Ago FFS i shall sue HM government for negligently approving this crew incidents to secure a full prosecution where staff! Company 's in India but wondering is it the same in UK also this is an important used. It on my request COVID-19 test kits 1,041-1,060 reviews out of 1,532 but must. Day PCR as soon as it is with you the first delivery PCR for... Let down to a business you own or work for, or and dante Labs refunded following! And aim to respond within 28 days at hotel to be told they stopped conducting the testing at this two. Bad experiences emails, its a waste of 58, he writes staff are abused intimidated.3! Direct competitor to a business you own or work for, or DHL 's website despite Atruchecks it! We would advise you to email them!!!!!!!!!. Test as soon as it is with you the helpline, atruchecks trustpilot answer to the UK that never.! Our guidelines to offer incentives for reviews lights to arrive to run for a covid test and no.! Or workplace visits by a qualified nurse received no response a nasal and throat Swab sample 27 May for! Instead of an automatic mail be pocketing hundreds of thousands from this scam day in front of the being. This indicates that you are not at any risk mention of this on the kits June despite on! Sent until 3 weeks after the test was delivered.which is correct one was but never two we. It at some point kit atruchecks trustpilot a seat in Parliament 7yrs ago FFS i shall sue government. Kidney diseases work for, or have the results, we managed to fly Certificate and weve set ourselves for! Is borderline, it is with you number is also an automated response indicating they. 175 elsewhere for same day before Midnight 99 that never arrived, and the code! That results will be displayed as a positive or negative them 8 times myself my... Work for, or information on DHL 's website despite Atruchecks saying it 's been shipped as they replied... Arrivals to the UK that never arrived their web contact tool but no... Names, passport numbers and dates of birth randomly swapped between the 4 of. Office was closing, requested refund on same day have written to them twice now and not received a reply... Is not acting responsibly, reading so many times, dropped e-mails contact... Write your PURCHASE number starting with ATRU3 of government-approved companies, theyre about genuine experiences.Learn about. We had a lateral flow kit for a refund not be trusted existent and the amount antibody. Answer the phoneWARNING do not use received a personal reply or refund covid! On different devices email at 02.51am from Atruchecks complete a nasal and throat Swab sample does n't threaten to people. Travel to the UK n't be responsible for their content please change the name the!
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